Return & Exchange Policy
SITTU JEWELRY DOES NOT ACCEPT RETURNS.
SITTU JEWELRY accepts exchanges ONLY on items purchased from the online store or over the phone for up to 7 days after the order was received. Exchange items must be in their original packaging, without wear and in pristine condition. The customer is responsible for the return shipping costs. In order to arrange the return shipping, please contact email@example.com and inform us with the style reference and the date of purchase.
All exchanges need to be approved by Sittu Jewelry. Original shipping is not refunded. All inquires should be directed to firstname.lastname@example.org
All sale items are final sale.
SITTU JEWELRY will at their sole and absolute discretion will offer a free repair or replacement for damaged items within 4 months from the purchase date. In order to arrange the return shipping, please contact email@example.com and inform us with the style reference and the date of purchase. Shipping, duties and taxes is not Sittu Jewelry's responsibility with repairs. Repairs do not come with any guarantees. All repairs and replacements must be approved by SITTU JEWELRY prior to sending. SITTU JEWELRY reserves the right to deny unreasonable repair requests. All repair inquiries should be directed to info@ SITTUJEWELRY.com
Most in-stock orders ship on the Friday following the date of purchase. Orders ship from our office in Los Angeles. If items in your order are out of stock, we will notify you via e-mail. If an item is on backorder, you will be notified of the status and estimated shipping date. Most backorders ship within 4-6 weeks.
- Orders shipped via UPS. (Shipping cost will vary depending on the delivery method selected.)
- We cannot ship packages to P.O. boxes.
- Please make sure to provide an appropriate address for package deliveries.
- UPS will email a tracking number once order begins shipping.
- Orders are billed in US dollars.
- Orders are shipped USPS standard international, and a tracking number is not issued.
- Shipments are delivered 7-14 business days after packages are processed at post office.
- Sittu Jewelry is not responsible for Duties and taxes charged by the receiving country.